Privacy Policy

Who we are

Rain Drop Web Design is a web design business based in Blackpool, Lancashire. For the purposes of UK data protection law, we are the data controller for the personal information covered by this policy.

Contact details:
Rain Drop Web Design Blackpool
36-38 Empress Drive, Blackpool, FY2 9SD
hello@rain-drop.co.uk

The information we may collect

Depending on how you interact with the website, we may collect:

• Your name
• Your email address
• Your telephone number, if you choose to provide it
• Your website address or business details, if you include them in an enquiry
• Any other information you send to us through forms, email, or direct contact
• Technical information such as IP address, browser type, device type, and pages visited

How we collect personal information

We may collect personal information when:

• You submit a contact or enquiry form on our website
• You email us directly
• You ask us for a quote or information about our services
• You become a client or enquire about ongoing work
• You use the website and standard technical data is collected by the platform or server

How we use your information

We use personal information to:

• Respond to enquiries and provide quotes
• Communicate with current or prospective clients
• Provide web design, hosting, SEO, maintenance, and related services
• Manage our client relationships and ongoing support
• Improve the website, services, and user experience
• Maintain website security and prevent misuse
• Comply with legal or regulatory obligations where required

Our lawful bases for processing

Under UK GDPR, we must have a lawful basis for using personal information. Depending on the situation, we may rely on one or more of the following:

• Contract: where we need to process information in order to provide a service to you, or to take steps at your request before entering into a contract
• Legitimate interests: where it is necessary for us to run and improve our business, respond to enquiries, manage our website, and provide support, provided those interests are not overridden by your rights
• Legal obligation: where we need to keep or use information to comply with legal requirements
• Consent: where we specifically ask for your permission and you choose to give it

Contact forms and service providers

Contact form submissions are sent to us by email through the website hosting environment so we can respond to enquiries. We may still use trusted service providers for website hosting, email, security, analytics, and technical delivery.

Where we use third-party providers, we only use them where it is appropriate to help us run the website or deliver services, and we expect them to handle personal data securely and in line with applicable data protection law.

Who we share information with

We do not sell your personal information. We may share it only where necessary with:

• Website hosting, email, or technical service providers
• Form handling or communications providers
• Professional advisers where appropriate
• Regulators, law enforcement, or other authorities where we are legally required to do so

How long we keep personal information

We only keep personal information for as long as it is reasonably necessary for the purpose it was collected, including to respond to enquiries, provide services, keep basic business records, resolve disputes, or comply with legal obligations.

Enquiry information that does not lead to a project will not be kept indefinitely. Client records may be retained for longer where needed for administration, support history, tax, or accounting reasons.

How we protect personal information

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Cookies and website usage data

We keep cookies and similar storage to a minimum. A small amount of essential storage may be used to remember cookie preferences and support basic site functionality. Standard technical information may also be collected automatically by the website platform or server logs when you visit the site.

Some pages may include optional third-party tools, such as embedded YouTube videos, live chat, or Google Analytics. These optional tools are blocked by default until you choose to allow optional extras. If you allow them, the relevant third-party provider may set its own cookies or collect usage data according to its own policies.

Google Analytics is used only to understand broad website usage and enquiry signals, such as page views, contact form submissions, email link clicks, and contact button clicks. It is not loaded for visitors who choose essential-only cookies.

Your rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your information in certain situations
• Ask us to restrict how we use your information
• Object to certain types of processing
• Request transfer of your data in certain circumstances
• Withdraw consent where we rely on consent

To exercise any of these rights, please contact us at hello@rain-drop.co.uk.

Complaints

If you have concerns about how we handle personal information, we would appreciate the chance to address them first. You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.

ICO website: https://ico.org.uk/

Changes to this policy

We may update this privacy policy from time to time to reflect changes to the website, our services, legal requirements, or the tools we use. The latest version will always be posted on this page.